USERDOCS

Lost Orders

Please note that the tool is available on request. To connect, please contact your personal Manager or contact technical support.

The “Lost Orders” tool allows you to submit a request for consideration of a lead that is not displayed in the system or has a controversial status.

You can leave a request by going to the “Tools – Lost Orders” section. After clicking on the “ADD APPLICATION +” button, a window will appear with fields to complete:

page lOrders

The application must specify the Order number; Order date; Offer name; Order amount; Order currency; in the comments, send a screenshot confirming order payment or action taken, and information on the lead. For example: “Order was not displayed in the system.” Please note that all fields are required.

Then, the application is assigned a submission date and additional fields.

../../_images/E_lOrders_Table.png

As soon as the application is reviewed, the “Status” and “Manager comments” will change.

“New” status – the application has not yet been processed; “Processing” status – information has been sent to the advertiser and is being reviewed; “Approved” status – the lead is in the system with correct data; “Rejected” status – lead rejected by the advertiser possibly belongs to another publisher, or another paid channel.

Deleting or editing data in the application is only possible when the status is “New”.